Customer Help
We're here to help.
Helpful answers about your order and delivery.
Orders and Shipping
We aim to prepare and dispatch your order as quickly as possible. Delivery times may vary depending on the product, availability and delivery location.
Once your order has been dispatched, you will receive an email with delivery information and tracking details where available.
For larger furniture items, delivery may take a little longer. Please refer to the individual product page for any specific delivery information.
Creating an account is quick and easy. Simply visit the My Account page and follow the registration instructions.
An account allows you to view previous orders, manage your details and enjoy a smoother checkout experience.
You can also place an order as a guest where guest checkout is available.
If you need to change your delivery address after placing an order, please contact our Customer Care team as soon as possible.
Include your order number and the correct delivery address.
We’ll do our best to help, but unfortunately, we cannot guarantee changes once an order has been processed or dispatched.
Once your order has been dispatched, we’ll send you an email containing tracking information where available.
You can also check your order details by logging into your account.
If you haven’t received an update or need further assistance, please contact our Customer Care team with your order number.
Your payment security is important to us.
Payments are processed securely through our payment providers using encrypted connections. Iris & Adams does not have access to your full card details.
We take the protection of your personal information seriously and handle your data in accordance with our Privacy Policy.
We primarily serve customers within the United Kingdom.
Available delivery destinations and shipping options will be displayed during checkout.
If you are unsure whether we can deliver a particular product to your location, please contact our Customer Care team before placing your order.
If you order multiple items, they may occasionally arrive in separate packages.
This can happen when products are dispatched from different locations or require specialist delivery arrangements.
Don’t worry if everything doesn’t arrive together. If you need help locating an outstanding item, please contact our Customer Care team.
Everything you need to know about returns and refunds.
Returns and Exchanges
We hope you love your Iris & Adams purchase, but we understand that sometimes an item may not be quite right.
For most online purchases, you have 14 days from receiving your order to notify us that you wish to cancel. You then have a further 14 days to return the item.
Please contact our Customer Care team before returning anything so we can provide the appropriate return instructions.
Certain products may be excluded from change-of-mind returns where permitted by law.
For full details, please read our Returns & Refunds Policy. Your statutory rights are not affected.
We’re sorry if you’ve received an incorrect item.
Please contact our Customer Care team with your order number, a description of the issue and photographs of the item received.
We’ll investigate and arrange an appropriate resolution as quickly as possible.
Where an item has been supplied incorrectly, we will arrange the necessary return or replacement at no additional cost to you.
We’re sorry to hear that your order hasn’t arrived in perfect condition.
Please contact our Customer Care team as soon as possible with your order number and photographs showing the damage, including the packaging where possible.
We’ll review the issue and help arrange an appropriate resolution, which may include a replacement, repair or refund depending on the circumstances.
Your statutory rights are not affected.
Please do not return items without contacting our Customer Care team first.
Once your return has been approved or arranged, we’ll provide the appropriate return instructions and address.
Some products may need to be returned to a specific fulfilment location, so the correct return address may differ depending on the item purchased.
Please retain proof of postage until your return has been processed.
Our Customer Care team is here to help with product enquiries, orders, deliveries and returns.
You can contact us through the Contact Us page on our website.
If your enquiry relates to an existing order, please include your order number so we can assist you more efficiently.
We aim to respond to all enquiries as quickly as possible.
Please contact our Customer Care team immediately if you notice an error in your delivery address.
Include your order number and the correct address.
We’ll do our best to update your details before dispatch. However, once an order has been processed or handed to the delivery provider, changes may no longer be possible.
If you need to make changes to your order, please contact us as soon as possible.
We’ll do our best to accommodate your request before your order is processed or dispatched.
If your order has already been dispatched, you may still be able to return it in accordance with our Returns & Refunds Policy and your statutory rights.
Some products may become available again, while others may be limited-edition or discontinued.
If you’re interested in an item that is currently out of stock, please contact our Customer Care team.
We’ll be happy to let you know whether we expect it to become available again, where that information is available.
Iris & Adams is operated by Iris & Adams Ltd, a company registered in England and Wales.
Registered Office: Sussex House, 190 South Coast Road, Peacehaven, England, BN10 8JJ.